Terms of sale

1. Purpose

These terms govern the chauffeur-driven tourist transport services offered under the Ludy brand by LUXURY & DISCOVERY SARLAU (licence no. 2939/TOUR/2025): chauffeur-driven vehicle hire, transfers to and from Mohammed V Airport, and intercity trips from Casablanca.

2. Booking

You can request a quote or book by phone, WhatsApp, email or through the website assistant. The estimate shown by the assistant is indicative. A booking is firm once Ludy has confirmed the vehicle, the rate and the assigned chauffeur.

3. Rates

• Rates are shown in Moroccan dirhams (MAD), 10% VAT included.
• Airport transfers and intercity trips are charged at the fixed rate announced, with no demand surcharge. Intercity rates include tolls, fuel, luggage and the empty return.
• Chauffeur hire: hourly rate (2 h minimum), half day (4 h, 80 km included) or full day (8 h, 150 km included). Kilometres beyond the package are charged MAD 3 (Hyundai Sonata) or MAD 5 (Hyundai Staria) per km. Extra hours are charged at the hourly rate.
• Waiting time: MAD 55 (Sonata) or MAD 75 (Staria) per 15 minutes; 60 minutes are free at the airport and 15 minutes elsewhere.
• Night (10 pm – 6 am) and public-holiday surcharge: +15%, not combinable with other surcharges.
• Return leg with an empty vehicle: −30%.
• Agencies and DMCs: −10% (net rate); companies: 10% off invoice.
• Several days outside Casablanca: day rate multiplied by the number of days, plus the chauffeur's expenses (accommodation and meals).
• Premium and prestige vehicles (Mercedes V-Class, Lexus ES 300h, Mercedes E-Class and S-Class) are quoted on request.

4. Deposit and payment

A 30% deposit is required for intercity trips and multi-day services, by payment link. The balance is paid as set out in the booking confirmation.

5. Cancellation

• More than 24 h before pickup: free cancellation.
• Between 24 h and 2 h before: 50% of the fare.
• Less than 2 h before, or no-show: 100% of the fare.

6. Customer obligations

The customer provides accurate information (address, time, flight number, number of passengers and pieces of luggage) and chooses a vehicle suited to the size of their group. Ludy may refuse to carry more passengers or luggage than the vehicle's capacity.

7. Liability

Ludy undertakes to perform the confirmed service with a professional vehicle and chauffeur. Ludy cannot be held liable for delays or non-performance caused by force majeure (exceptional traffic, severe weather, decisions of the authorities).

8. Complaints

Any complaint can be sent to [email protected]. We reply as quickly as possible.

9. Governing law

These terms are governed by Moroccan law. In the event of a dispute, an amicable solution is sought before any action before the competent Moroccan courts.